Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
About This Guide
Conventions
Conventions
This manual uses the following conventions.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.