Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
3-4
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 3 Supervisor Softphone
Processing Calls
Figure 3-2
CTI Dialing Pad
Step 3
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
Step 4
Optionally, you can click the More button to get the following display.
Figure 3-3
CTI Dialing Pad
This display contains the Call Data tab, where you can optionally enter data associated with the call.
Step 5
Click the Dial button.
Answering Calls
To answer an incoming call, click the Answer button. When the call is answered, the Release button
becomes enabled.
becomes enabled.
Hanging Up Calls
To hang up a call, click the Release button.