Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

Use the state control buttons to set a specific supervisor state. The following buttons are used to control 
supervisor state.

Login. This section contains:

Login. Displays the Login window.

Logout. Displays the Logout window.

Instructions for using the Login and Logout buttons are found in 

Agent State. This section contains:

Ready. Puts the supervisor in a ready state

Not Ready. Puts the supervisor in a not ready state.

Wrap up. Puts the supervisor in wrapup mode.

When a supervisor logs in to the Supervisor Desktop after the agent, the real time agent state is 
displayed as 'unknown’ (until there is a change in the agent’s state), instead of the existing state. 
However, if the supervisor logs in before the agent, the existing state is displayed.

The Supervisor Softphone provides the following call control buttons.

Dial. Initiates a new call. 

Answer. Answers the selected call.

Release. Drops a selected call.

Hold. Puts the selected call on hold.

Retrieve. Takes back the call from the hold state.

Alternate. Puts an active call on hold and retrieves the held call.

Reconnect. Drops the talking connection and reconnects to the held call.

Transfer. Initiates a call transfer operation.

Conference. Initiates a conference operation. 

For instructions on using the call control buttons, see the 

 section.

The Tools buttons provide the supervisor with the following capabilities.