Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 3 Supervisor Softphone
Processing Calls
Conferencing Calls
To initiate a conference call, perform the following steps.
Step 1
Click the Conference button. The Conference Call dialog box appears.
Figure 3-6
CTI Dialing Pad
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Figure 3-7
CTI Dialing Pad
Step 4
Click the Conference Init button. The call is now put on hold. You will have an opportunity to speak to
the consulted agent before completing the conference. When the consult call is answered, the button
changes to Conference Complete. To complete the conference, click the Conference Complete button.
the consulted agent before completing the conference. When the consult call is answered, the button
changes to Conference Complete. To complete the conference, click the Conference Complete button.
When the conference operation completes, the two calls then appear on the Call Information Grid as one
call.
call.