Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
3-5
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 3 Supervisor Softphone
Processing Calls
Transferring Calls
To transfer a call, perform the following steps.
Step 1
Click the Transfer button.
Figure 3-4
CTI Dialing Pad
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Figure 3-5
CTI Dialing Pad
This display contains the Call Data tab, where you can optionally enter data associated with the call.
The remaining steps depend on whether or not you wish to speak with the consulted agent upon call
transfer.
transfer.
•
If you do not wish to speak with the consulted agent, click the Single Step button. The call is
transferred automatically.
transferred automatically.