Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 8.0(1)
About This Guide
Obtaining Documentation and Submitting a Service Request
•
Technical Support documentation and tools can be accessed from
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The Product Alert tool can be accessed through (login required)
Conventions
This manual uses the following conventions.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
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A newly introduced term
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For emphasis
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A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
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A title of a publication
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A skill group is a collection of agents
who share similar skills.
who share similar skills.
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Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
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IF (condition, true-value, false-value)
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For more information, see the
Database Schema Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted.
Database Schema Guide for Cisco
Unified ICM/Contact Center
Enterprise & Hosted.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What's New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS version 2.0.
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