Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
Chapter 3 Processing Calls
Answering Calls
Answering Calls
When the Call Grid shows an alerting call, the Answer button enables. To answer
an incoming call, click the Answer button. When the call is answered, the Release
button becomes enabled.
an incoming call, click the Answer button. When the call is answered, the Release
button becomes enabled.
Hanging Up Calls
To hang up a call, click the Release button.
Transferring Calls
To transfer a call, perform the following steps:
Step 1
Click on the Transfer button. The call is put on hold and the CTI Dialing Pad
dialog box appears.
dialog box appears.
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop; these numbers are stored in the registry key
HKEY_CURRENT_USER\Software\Cisco Systems\CTI
Desktop\CtiOs\LastDialed.
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop; these numbers are stored in the registry key
HKEY_CURRENT_USER\Software\Cisco Systems\CTI
Desktop\CtiOs\LastDialed.