Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
C H A P T E R
6-1
Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
6
Interpreting Call and Statistical
Information
Information
This chapter discusses the CTI OS Agent Desktop call information and statistical
displays.
displays.
•
Call Information
•
Agent Statistics
•
Skill Group Statistics
The Call Information display appears on the main CTI OS Agent Desktop screen.
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI OS Agent Desktop screen.).
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI OS Agent Desktop screen.).