Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
Chapter 1 Starting and Logging Into CTI OS Agent Desktop
Logging Out
Note
For a complete explanation of NotReady state, see
Step 5
When you enter the NotReady state, the Logout button becomes enabled. Click
the Logout button.
the Logout button.
Step 6
Depending how your administrator has configured your agent settings, a Select
Reason Code dialog box may appear next.
Reason Code dialog box may appear next.
This dialog box includes a list of defined reason codes.
Step 7
Highlight a reason code in the list.
Step 8
Click OK.
On a successful logout, the following occurs:
•
You are logged out of CTI OS and the ACD switch.
•
All entries in the status bar at the bottom of the CTI OS Agent Desktop screen
become blank except for Agent Status, which becomes “Unknown.”
become blank except for Agent Status, which becomes “Unknown.”
•
All Agent State Control buttons except Login are disabled.
•
All Call Control buttons are disabled.