Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
Chapter 1 Starting and Logging Into CTI OS Agent Desktop
Logging Out
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
Note
Multiple agents may log into CTI OS Agent Desktop on the same workstation.
Each agent need only run a separate instance of CTI OS Agent Desktop and
then log in as a different user.
Each agent need only run a separate instance of CTI OS Agent Desktop and
then log in as a different user.
Logging Out
To log out of the CTI OS Agent Desktop, perform the following steps:
Step 1
If the Logout button is enabled, click it. Some switches, including IPCC, require
that an agent be in NotReady state to log out; therefore, the Logout button is
disabled in any other state. In this case, click NotReady first, then click Logout.
that an agent be in NotReady state to log out; therefore, the Logout button is
disabled in any other state. In this case, click NotReady first, then click Logout.
Step 2
Depending how your administrator has configured your agent settings, a Select
Reason Code dialog box may appear after you click NotReady.
Reason Code dialog box may appear after you click NotReady.
This dialog box includes a list of reason codes.
Note
For information on how an administrator can set an agent’s logout
parameters, see the Cisco IP Contact Center Enterprise Edition
Administration Guide.
Administration Guide.
Step 3
Highlight a reason code in the list.
Step 4
Click OK.