Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 6.0(0)
About This Guide
Purpose
This manual provides instructions for using the CTI OS Agent Desktop.
Audience
This manual is intended primarily for agents who will use CTI OS Agent Desktop
to answer and process calls. This manual assumes that an administrator has
already installed the hardware and software needed for CTI OS Agent Desktop to
run.
to answer and process calls. This manual assumes that an administrator has
already installed the hardware and software needed for CTI OS Agent Desktop to
run.
Conventions
This manual uses the following conventions.