Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
Chapter 3 Supervisor Softphone
Processing Calls
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
Answering Calls
To answer an incoming call, click the Answer button. When the call is answered,
the Release button becomes enabled.
the Release button becomes enabled.
Hanging Up Calls
To hang up a call, click the Release button.
Transferring Calls
To transfer a call, perform the following steps.
Step 1
Click the Transfer button. The call is put on hold and the Transfer Call dialog box
appears.
appears.
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop; these numbers are stored in the registry key
HKEY_CURRENT_USER\Software\Cisco Systems\CTI
Desktop\CtiOs\LastDialed.
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop; these numbers are stored in the registry key
HKEY_CURRENT_USER\Software\Cisco Systems\CTI
Desktop\CtiOs\LastDialed.
Step 3
Optionally, you can click the More button to get the following display.