Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
Chapter 3 Supervisor Softphone
Processing Calls
Step 4
Click the Conference Init button. You will have an opportunity to speak to the
consulted agent before completing the conference. When the consult call is
answered, the button changes to Conference Complete. To complete the
conference, click the Conference Complete button.
consulted agent before completing the conference. When the consult call is
answered, the button changes to Conference Complete. To complete the
conference, click the Conference Complete button.
When the conference operation completes, the two calls then appear on the Call
Appearance Grid as one call.
Appearance Grid as one call.
Sending DTMF Tones
Occasionally, the supervisor may need to send Dual Tone Multi-Frequency
(DTMF) tones to a pager, IVR, voicemail system, or other similar device.To
transmit DTMF tones when connected to a call, perform the following steps.
(DTMF) tones to a pager, IVR, voicemail system, or other similar device.To
transmit DTMF tones when connected to a call, perform the following steps.
Step 1
Select an active call in the call appearance grid.
Step 2
Click the Dial button. The following dialpad dialog box appears.
Step 3
Enter or click the keypad button that corresponds to the digit or character for
which you want to send a DTMF tone.
which you want to send a DTMF tone.