Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
C H A P T E R
5-1
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
5
Statistical Information
This chapter discusses the CTI OS Supervisor Desktop for IPCC Enterprise
statistical displays.
statistical displays.
•
Agent Statistics
•
Skill Group Statistics
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI OS Supervisor Desktop for IPCC Enterprise screen).
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI OS Supervisor Desktop for IPCC Enterprise screen).
Figure 5-1
Statistics Displays
Agent Statistics
The Agent Statistics section provides statistical information about the agent
currently at the teleset device. This information is updated periodically, as well as
after a call.
currently at the teleset device. This information is updated periodically, as well as
after a call.
lists all the agent statistics that are visible on the Agent
Statistics display.