Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
vii
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
About This Guide
Purpose
This manual provides instructions for using the CTI OS Supervisor Desktop for
IPCC Enterprise. The manual includes descriptions and instructions for
supervisor features used for monitoring and managing agent team members.
IPCC Enterprise. The manual includes descriptions and instructions for
supervisor features used for monitoring and managing agent team members.
Note
The CTI OS Supervisor Desktop for IPCC Enterprise is supported for use on
Cisco IPCC Enterprise only. It is not supported for use on Time Division
Multiplexing (TDM) peripherals.
Cisco IPCC Enterprise only. It is not supported for use on Time Division
Multiplexing (TDM) peripherals.
Audience
This manual is intended primarily for supervisors who will use the CTI OS
Supervisor Desktop for IPCC Enterprise to monitor and manage agent team
members. This manual assumes that an administrator has already installed the
hardware and software needed for the CTI OS Supervisor Desktop for IPCC
Enterprise.
Supervisor Desktop for IPCC Enterprise to monitor and manage agent team
members. This manual assumes that an administrator has already installed the
hardware and software needed for the CTI OS Supervisor Desktop for IPCC
Enterprise.
Note
Instructions for installing the CTI OS Supervisor Desktop for IPCC Enterprise are
found in the Cisco ICM Software CTI OS System Manager’s Guide.
found in the Cisco ICM Software CTI OS System Manager’s Guide.