Cisco Cisco Computer Telephony Integration Option 9.0
1-8
CTI Product Description Guide for Cisco Contact Center Enterprise
CTI OS Release 8.5(1)
Chapter 1 What is CTI?
Introduction to Cisco CTI
–
Cisco Unified ICM Administration Client
Documentation
The Cisco CTI OS CD includes the following manuals:
•
CTI Product Description Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
•
CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
•
CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
•
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
•
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
•
CTI Driver for Siebel 7 Reference Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted
Hosted
•
Release Notes for Cisco CTI OS Release 8.0(1)
Support and Training
Contact your Cisco sales representative for information on availability and pricing of support and
training.
training.