Cisco Cisco Computer Telephony Integration Option 9.0
C H A P T E R
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CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Cisco CTI Object Server (CTI OS)
Software
Software
This chapter provides a description of the Cisco CTI Object Server (CTI OS)
product offering.
product offering.
Overview of CTI OS
The Computer Telephony Integration Object Server (CTI OS) is Cisco’s next
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
the Cisco CTI Server Interface, CTI OS Server and the CTI OS Client Interface
Library (CIL), create a high performance, scalable, fault-tolerant three-tiered CTI
architecture, as illustrated in
generation customer contact integration platform. CTI OS combines a powerful,
feature-rich server and an object-oriented software development toolkit to enable
rapid development and deployment of complex CTI applications. Together with
the Cisco CTI Server Interface, CTI OS Server and the CTI OS Client Interface
Library (CIL), create a high performance, scalable, fault-tolerant three-tiered CTI
architecture, as illustrated in