Cisco Cisco Computer Telephony Integration OS 8.5
Chapter 2 Cisco CTI Server Software
CTI Server Configurations
2-12
CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Figure 2-4
Typical Duplex Configuration Environment
Cisco
To ICM Central
Controller
Agent PCs
ACD PG
software
software
Teleset Teleset Teleset
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