Cisco Cisco Computer Telephony Integration Option 8.5
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CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 1 What is CTI?
Introduction to Cisco CTI
Cisco Agent Desktop Server
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Directory Services
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Cisco Agent Desktop Enterprise Server
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Cisco Agent Desktop Call/Chat Server
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Cisco Agent Desktop Administration, which includes:
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Cisco Agent Desktop Administrator
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Cisco Agent Desktop Enterprise Administrator
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Cisco Agent Desktop Administrator documentation
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Cisco Agent Desktop Agent installation program
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Cisco Agent Desktop Supervisor installation program
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Cisco ICM Client Admin Workstation
Documentation
The Cisco CTI OS CD includes the following manuals:
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CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
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CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
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CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
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CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
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CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise &
Hosted Editions
Hosted Editions
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
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Release Notes for Cisco CTI OS Release 7.0(0)