Cisco Cisco Computer Telephony Integration Option 8.5
Chapter 3 Cisco CTI Object Server (CTI OS) Software
Overview of CTI OS
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CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
CTI OS Server-Client Security
CTI OS provides for security of data that is transmitted between the CTI OS
Server and CTI OS Client using theTransport Layer Security (TLS). This TLS
protocol provides encryption and certification at the transport layer (TCP), so that
data can flow through a secure channel without requiring significant changes to
both CTI OS Client and CTI OS Server.
Server and CTI OS Client using theTransport Layer Security (TLS). This TLS
protocol provides encryption and certification at the transport layer (TCP), so that
data can flow through a secure channel without requiring significant changes to
both CTI OS Client and CTI OS Server.
Note
JavaCIL and .NET CIL do not support Server-Client Security
Multi-Tenancy/Multi-Instance CTI OS
The CTI OS Server supports multiple instances of itself running on the same
physical server. Each instance listens and accepts new client connections on a
unique TCP/IP port. This feature enables service providers to deploy the IPCC
Hosted offering without the need for dedicated CTI OS servers for each of their
customers.
physical server. Each instance listens and accepts new client connections on a
unique TCP/IP port. This feature enables service providers to deploy the IPCC
Hosted offering without the need for dedicated CTI OS servers for each of their
customers.
Note
The support to multiple instances of the CTI OS Servers running on a single
physical server is limited to Cisco IPCC Hosted Edition only. This feature does
not support any TDM ACDs or Siebel.
physical server is limited to Cisco IPCC Hosted Edition only. This feature does
not support any TDM ACDs or Siebel.
Quality of Service (QoS)
The CTI OS Client and Server installation programs have been enhanced to
provide for the Quality of Service (QoS). It is possible to enable or disable the
QoS feature depending on your requirements.
provide for the Quality of Service (QoS). It is possible to enable or disable the
QoS feature depending on your requirements.
Note
Siebel Driver will not support QoS. Likewise, the JavaCIL and .NET CIL do not
support QoS.
support QoS.