Cisco Cisco Computer Telephony Integration Option 8.5
About This Guide
Obtaining Additional Publications and Information
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Cisco ICM Software CTI Product Description Release 6.0(0)
Priority 2 (P2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and
logo merchandise. Go to this URL to visit the company store:
logo merchandise. Go to this URL to visit the company store:
•
The Cisco Product Catalog describes the networking products offered by
Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
•
Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press online at this URL:
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press online at this URL:
•
Packet magazine is the Cisco quarterly publication that provides the latest
networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
investment. Included are networking deployment and troubleshooting tips,
networking trends, technology breakthroughs, and Cisco products and
solutions to help industry professionals get the most from their networking
investment. Included are networking deployment and troubleshooting tips,