Cisco Cisco Computer Telephony Integration Option 8.5
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Cisco ICM Software CTI Product Description Release 6.0(0)
Chapter 2 Cisco CTI Server Software
CTI Server Configurations
CTI Server Configurations
The Cisco CTI interface uses TCP/IP for network connectivity to the CTI Server.
You can use the Ethernet interface used for CTI client communication with the
CTI Server for other purposes, such as the PG’s public network interface; a
dedicated interface is not required.
You can use the Ethernet interface used for CTI client communication with the
CTI Server for other purposes, such as the PG’s public network interface; a
dedicated interface is not required.
Note
The private network between two sides of a logical PG pair is used for failover
and data synchronization, and therefore should not be used for any CTI or other
communication.
and data synchronization, and therefore should not be used for any CTI or other
communication.
The following CTI Server configurations can be used in association with desktop
clients, Bridge clients, or both.
clients, Bridge clients, or both.
Simplex/Duplex Configuration
In simplex configurations, there is one CTI Server on the local network with the
CTI clients. In duplex configurations, two CTI Servers are present. There may be
other equipment (for example, ACDs) on the network as well.
CTI clients. In duplex configurations, two CTI Servers are present. There may be
other equipment (for example, ACDs) on the network as well.
shows a
typical duplex configuration.