Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

4-57

CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

Chapter 4 Building Your Application

Enabling Silent Monitor in Your Application

Figure 4-5

CIL-to-CTI OS Server Messaging when CCM Based Silent Monitor Initiated Using Agent.SuperviseCall()

C# code sample for Initiating a Silent Monitor Session

Agent curAgent = session.GetCurrentAgent() ;

Agent monAgent = curAgent.GetMonitoredAgent() ;

Call monCall = curAgent.GetMonitoredCall() ;

string monAgentID;

monAgent.GetValueString(

Enum_CtiOs.CTIOS_UNIQUEOBJECTID,

out

monAgentID);

string monCallID;

monCall.GetValueString(

Enum_CtiOs.CTIOS_UNIQUEOBJECTID,

out

monCallID);

Arguments args =

new

Arguments() ;

args.SetValue(Enum_CtiOs.CTIOS_AGENTREFERENCE, monAgentID) ;

args.SetValue(Enum_CtiOs.CTIOS_AGENTCALLREFERENCE, monCallID) ;

args.SetValue(

Enum_CtiOs.CTIOS_SUPERVISORYACTION,

SupervisoryAction.eSupervisorMonitor) ;

CilError ret = curAgent.SuperviseCall(args) ;