Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The CTI OS Toolkit provides several samples that illustrate how to use the various CTI OS CILs in 
custom applications. These samples are categorized according to the CIL (.NET, Java, or Win32) that 
they use.

Of all the samples provided in the CTI OS toolkit, the .NET sample applications provide the most 
complete set of coding examples. Therefore the .NET samples should be used as the reference 
implementation for custom CTI OS application development regardless of which language you plan to 
use in your custom development. 

 

 
The Java and Win32 samples should be used asa secondary references to highlight syntactic differences 
as well as minor implementation differences between the CILs. 

The CTI Toolkit Combo Desktop.NET sample illustrates how to use the .NET CIL to build a fully 
functional agent or supervisor desktop. Though this sample is written in C#, it is a good reference in 
general, for how to make CIL requests and handle CIL events in an agent mode CIL application. This 
sample illustrates the following CIL programming concepts:

Agent mode connection to CTI OS

Agent desktop functionality (call control, agent state control, statistics)

Supervisor desktop functionality (team state monitoring, barge-in, intercept)

Outbound option functionality

Button enablement

Failover 

The .NET CTI Combo desktop is configured via an XML file found in the current working directory of 
the desktop.

The name of the file used to configure the CTI Toolkit Combo Desktop is 
“CTIOSSoftphoneCSharp.exe.config”.  The desktop attempts to find the file in the current directory.  If 
the file is not found, the desktop creates the file and displays the following error message.

The user should now be able to edit the file to fill in the appropriate values.

Following is an example configuration file.

<?xml version="1.0" encoding="utf-8"?>