Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
6-51
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
LogoutNon
ActivityTime
ActivityTime
UINT
Number of seconds on non-activity at the desktop
after which the ICM software automatically logs
out the agent
after which the ICM software automatically logs
out the agent
QualityRecording
Rate
Rate
UINT
Indicates how frequently calls to the agent are
recorded.
recorded.
RingNoAnswer
Time
Time
UINT
Number of seconds a call may ring at the agent’s
station before being redirected.
station before being redirected.
SilentMonitor
WarningMessage
WarningMessage
UINT
Set when a warning message box will prompt on
agent desktop when silent monitor starts.
agent desktop when silent monitor starts.
SilentMonitor
AudibleIndication
AudibleIndication
UINT
Set for an audio click at beginning of the silent
monitor
monitor
SupervisorAssist
CallMethod
CallMethod
UINT
Set for IPCC PIM will create a blind conference
call for supervisor assist request; otherwise will
create consultative call
call for supervisor assist request; otherwise will
create consultative call
EmergencyCall
Method
Method
UINT
Set for IPCC PIM will create a blind conference
call for emergency call request; otherwise create
a consultative call .
call for emergency call request; otherwise create
a consultative call .
AutoRecordOn
Emergency
Emergency
UINT
Set for automatically record when emergency call
request.
request.
RecordingMode
UINT
Set for the recording request go through Call
Manager/PIM.
Manager/PIM.
WorkModeTimer
UINT
Auto Wrap-up time out
RingNoAnswer
DN
DN
UINT
The dialed number identifier for new re-route
destination in the case of ring no answer
destination in the case of ring no answer
Table 6-1
DeskSettingsMasks Values
Mask Name
Description
Numeric Value
DESK_AVAIL_AFTER_
INCOMING_MASK
INCOMING_MASK
Set for automatically consider the agent available after
handling an incoming call
handling an incoming call
0x00000001
DESK_AVAIL_AFTER_O
UTGOING_MASK
UTGOING_MASK
Set for automatically consider the agent available after
handling an outbound call.
handling an outbound call.
0x00000002
DESK_AUTO_
ANSWER_ENABLED_
MASK
ANSWER_ENABLED_
MASK
Set when calls to the agent are automatically answered. 0x00000004
DESK_IDLE_REASON_
REQUIRED_MASK
REQUIRED_MASK
Set when the agent must enter a reason before entering
the Idle state.
the Idle state.
0x00000008
DESK_LOGOUT_
REASON_REQUIRED_
MASK
REASON_REQUIRED_
MASK
Set when the agent must enter a reason before logging
out.
out.
0x00000010
DESK_SUPERVISOR_
CALLS_ALLOWED_MA
SK
CALLS_ALLOWED_MA
SK
Set when the agent can initiate supervisor assisted calls. 0x00000020