Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
IButtonEnablementEvents
Parameters
args
Arguments array containing the following fields.
.
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD on which the agent resides.
SkillGroupNumber
INT
The number of the agent skill group as known to the peripheral. May
contain the special value NULL_SKILL_GROUP when not available.
contain the special value NULL_SKILL_GROUP when not available.
SkillGroupID
INT
The ICM SkillGroupID of the skill group. May contain the special
value NULL_SKILL_GROUP when not available.
value NULL_SKILL_GROUP when not available.
The statistics event will also contain all the statistics fields listed in
in a nested arguments
array named STATISTICS.
OnSkillInfoEvent
Provides information about a particular skill group. This event will be sent to any client that has enabled
skill group statistics.
skill group statistics.
C++
: void OnSkillInfoEvent(Arguments& args)
COM
: void OnSkillInfoEvent(IArguments * args)
VB:
skillgroup_OnSkillInfoEvent(ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
SkillGroupNumber
INT
Skill group number
SkillGroupName
STRING
Skill group name associated with the skill
group number above
group number above
IButtonEnablementEvents
This interface allows a client application to receive events that indicate what buttons can be enabled on
the user interface, given the current agent and current call states.
the user interface, given the current agent and current call states.
OnButtonEnablementChange
The OnButtonEnablementChange event is received by a client in agent mode whenever CIL receives an
agent or call event that carries the EnablementMask field in its parameters. This event allows the client
application to enable or disable elements on the user interface. The fields in the event are the same as in
OnButtonEnablementChange.
agent or call event that carries the EnablementMask field in its parameters. This event allows the client
application to enable or disable elements on the user interface. The fields in the event are the same as in
OnButtonEnablementChange.
C++:
void OnButtonEnablementChange (Arguments& args)