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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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10-18
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 10      Call Object
Methods
CPT_DIRECT_AGENT
A call placed directly to a specific 
agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call 
handling assistance.
6
Table 10-6
CallMannerType Values 
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating 
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted, 
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating 
device is idle or is receiving dial tone.
3
Table 10-7
CallOption Values 
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_ 
AGENT_ONLINE
Attempt the call only if the calling agent is 
“online” (available to interact with the 
destination party).
1
COPT_CALLING_ 
AGENT_RESERVED
Attempt the call only if ACDNR on the 
calling agent’s set is activated (DMS-100).
2
COPT_CALLING_ 
AGENT_NOT_ 
RESERVED
Attempt the call only if ACDNR on the 
calling agent’s set is not activated 
(DMS-100).
3
COPT_CALLING_ 
AGENT_BUZZ_BASE
Causes a buzz to be applied to the base of the 
telephone set as the call is initiated 
(DMS-100).
4
COPT_CALLING_ 
AGENT_BEEP_HSET
Causes a tone to be applied to the agent 
headset as the call is initiated (DMS-100).
5
COPT_SERVICE_ 
CIRCUIT_ON
Causes a call classifier to be applied to the 
call (DEFINITY ECS)
6
Table 10-8
FacilityType Values 
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
Table 10-5
CallPlacementType Values (continued)
CallPlacementType
Description
Value