Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 4 Building Your Application
Enabling Silent Monitor in Your Application
Determining if the Current Agent is Being Silently Monitored
If an application needs to determine if the current agent is currently being silently monitored, then
compare the current agent unique object id against the silent monitor target agent unique id carried in
the SilentMonitorStartedEvent.
compare the current agent unique object id against the silent monitor target agent unique id carried in
the SilentMonitorStartedEvent.
Code Sample for Determining if the Current Agent is the Target of a Silent Monitor Call
Note
The parameter args carries the payload of an OnSilentMonitorStartedEvent
.
public
bool
IsCurrentAgentTargetAgent(Arguments args)
{
bool
isTarget =
false
;
if
( m_ctiSession !=
null
)
{
Agent rAgent = m_ctiSession.GetCurrentAgent() ;
if
( rAgent !=
null
)
{
string
curAgentUID ;
rAgent.GetValueString(Enum_CtiOs.CTIOS_UNIQUEOBJECTID,
out
curAgentUID) ;
if
( curAgentUID !=
null
)
{
string
targetAgentUID ;
args.GetValueString(
Enum_CtiOs.CTIOS_SILENTMONITOR_TARGET_AGENTUID,
out
targetAgentUID) ;
if
( targetAgentUID !=
null
)
{
isTarget = curAgentUID == targetAgentUID;
}
}
}
}
return
isTarget ;
}
Ending a CCM Based Silent Monitor Request
CCM Based silent monitoring is stopped using the SuperviseCall method associated with the
supervisor's Agent object. To stop silent monitor, the SupervisoryAction parameter must be set to
eSupervisorClear. The AgentReference parameter must be set to the unique object ID of the agent
currently silent monitored. The AgentCallReference parameter must be set to the unique object ID of
the call that resulted from the initiation of silent monitor (Agent.SuperviseCall(eSupervisorMonitor)).
The application receives the SilentMonitorStopRequestedEvent event when the stop silent monitoring
request is processed.
supervisor's Agent object. To stop silent monitor, the SupervisoryAction parameter must be set to
eSupervisorClear. The AgentReference parameter must be set to the unique object ID of the agent
currently silent monitored. The AgentCallReference parameter must be set to the unique object ID of
the call that resulted from the initiation of silent monitor (Agent.SuperviseCall(eSupervisorMonitor)).
The application receives the SilentMonitorStopRequestedEvent event when the stop silent monitoring
request is processed.
illustrates the message flow.