Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-6
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Figure 5-3
Reason Code Dialog for Not Ready
This dialog lets you select a reason code to be sent along with the not_ready request. Reason codes can
be configured at the CTI OS Server.
be configured at the CTI OS Server.
•
Work Ready Button. Clicking this button will send a request to CTI OS server to put the agent in
the work ready or wrapup state. The behavior of this button depends on the wrapup mode support of
the switch. On IPCC, the behavior is controlled by the ICM AgentDeskSettings (see the IPCC
Administration Guide for Cisco IPCC Enterprise Edition).
the work ready or wrapup state. The behavior of this button depends on the wrapup mode support of
the switch. On IPCC, the behavior is controlled by the ICM AgentDeskSettings (see the IPCC
Administration Guide for Cisco IPCC Enterprise Edition).
•
Work Not Ready Button. Clicking this button will send a request to CTI OS server to put the agent
in the work not ready or wrapup state. The behavior of this button depends on the wrapup mode
support of the switch. On IPCC, the behavior is controlled by the ICM AgentDeskSettings (see the
ICM Administration Guide for Cisco ICM Enterprise Edition).
in the work not ready or wrapup state. The behavior of this button depends on the wrapup mode
support of the switch. On IPCC, the behavior is controlled by the ICM AgentDeskSettings (see the
ICM Administration Guide for Cisco ICM Enterprise Edition).
Related Methods
The following methods may be of interest to users of the agent state ActiveX control.
ReasonCodeState
This version of the ReasonCodeState method returns the enumReasonCodeState value.
Syntax
COM:
HRESULT ReasonCodeState([out, retval] enumReasonCodeState *pVal)
VB:
ReasonCodeState()As AgentStateCtlLib.enumReasonCodeState
.NET:
AgentStateCtlLib.enumReasonCodeState ReasonCodeState()