Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
About This Guide
Organization
The manual is divided into the following chapters.
Chapter
Description
Provides an overview of CTI and the CTI OS
Client Interface.
Client Interface.
Discusses CTI OS architecture.
Explains how to build an application using the
CTI OS libraries.
CTI OS libraries.
Discusses how to build your custom CTI
application to use the CTI OS Client Interface
Library
application to use the CTI OS Client Interface
Library
Describes the CTI OS softphone controls and
explains how to use them in a VB or COM
container.
explains how to use them in a VB or COM
container.
Describes the CTI OS event interfaces.
Discusses features common to all CTI OS
objects derived from CtiOsObject.
objects derived from CtiOsObject.
Describes the methods associated with the CTI
OS Session object.
OS Session object.
Describes the methods associated with the CTI
OS Agent object.
OS Agent object.
Describes the methods associated with the CTI
OS Call object.
OS Call object.
Describes the methods associated with the CTI
OS SkillGroup object.
OS SkillGroup object.
Describes the methods associated with the CTI
OS Arguments classes.
OS Arguments classes.
Describes the methods associated with the CTI
OS Silent Monitor Manager object.
OS Silent Monitor Manager object.
Discusses CTI OS keywords and enumerated
types.
types.
Discusses a few issues related to CTI OS
logging.
logging.