Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The Cisco Technical Support & Documentation website provides online documents and tools for 
troubleshooting and resolving technical issues with Cisco products and technologies. The website is 
available 24 hours a day, at this URL:

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user 
ID and password. If you have a valid service contract but do not have a user ID or password, you can 
register at this URL:

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting 
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & 
Documentation website by clicking the Tools & Resources link under Documentation & Tools.

 

Choose 

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco 
Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by 
product ID or model name; by tree view; or for certain products, by copying and pasting show command 
output. Search results show an illustration of your product with the serial number label location 
highlighted. Locate the serial number label on your product and record the information before placing a 
service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 
and S4 service requests are those in which your network is minimally impaired or for which you require 
product information.) After you describe your situation, the TAC Service Request Tool provides 
recommended solutions. If your issue is not resolved using the recommended resources, your service 
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. 
(S1 or S2 service requests are those in which your production network is down or severely degraded.) 
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business 
operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

 

EMEA: +32 2 704 55 55

 

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

To ensure that all service requests are reported in a standard format, Cisco has established severity 
definitions.