Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
OnSilentMonitorStartedEvent
For CTI OS Based Silent Monitor
The OnSilentMonitorStartedEvent event is fired to the subscriber to indicate that a silent monitor session
has been started on its behalf and that audio transmission to the monitoring client has been started.
has been started on its behalf and that audio transmission to the monitoring client has been started.
Syntax
C++:
void OnSilentMonitorStartedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStartedEvent([in] Arguments* args);
VB:
Session_ OnSilentMonitorStartedEvent(ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
PeripheralID
INT
The ICM PeripheralID of the ACD where the silent monitor
start has been requested.
start has been requested.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application.
MonitoringIPPort
INT
TCP/IP port of the monitoring application.
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent monitor session.
HeartbeatTimeout
INT
Timeout for no activity.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTIOS server from which the
request originated.
request originated.
OriginatingClientID
STRING
Client Identification of the monitoring application.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored
AgentID
STRING
Agent ID of the agent being monitored. This message will
contain either AgentID or DeviceID, but not both.
contain either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent being monitored. This message will
contain either AgentID or DeviceID, but not both.
contain either AgentID or DeviceID, but not both.
PeripheralID
INT
The ICM PeripheralID of the ACD where silent monitoring
has started.
has started.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application
MonitoringIPPort
INT
TCP/IP port of the monitoring application
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent monitor session