Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

call

Output parameter (return parameter in VB) that contains a pointer to a pointer to a Call object 
containing the currently monitored call.

This method returns the current monitored call. The C++, Java, and .NET versions return null if no call 
is currently being monitored.

Supported for use with IPCC only.

See 

 for a description of the GetNumProperties method.

See 

 for a description of the GetNumProperties method.

See 

 for a description of the GetNumProperties method.

If skillgroupstats is enabled, the GetSkillGroups method allows a client to retrieve a list that contains 
references to all the skill group objects to which the agent belongs. To retrieve skill groups without enabling 
skill group statistics, turn off agent event minimization by setting its value to 0 on the CTIOS server in the 
registry key, for example:

HKLM\SOFTWARE\Cisco 
Systems,Inc.\Ctios\<Customer-Instancename>\CTIOS1\Server\Agent\MinimizeAgentStateEvents

Turning off even minimization makes skill group information available on the agent state change event. 
The following code example shows how to access the skill group properties of the agent object:

    Log m_Agent.DumpProperties

    

    Dim i As Integer

    

    For i = 1 To 20

    If m_Agent.IsValid("SkillGroup[" & i & "]") Then

       Set argskills = m_Agent.GetValueArray("SkillGroup[" & i & "]")

       Log "SkillGroup[" & i & "]:" & argskills.DumpArgs

     Else

        Log "SkillGroup[" & i & "] args doesnt exist"