Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

This request is specific to the Supervisor feature and should only be used on switches or configurations 
that have the necessary support (currently, Cisco IPCC only).

The StopMonitoringAllAgentTeams method allows the client, which must be a supervisor, to stop 
monitoring all of the agents on all the supervisor’s teams.

int StopMonitoringAllAgentTeams (Arguments& reserved_args)

HRESULT StopMonitoringAllAgentTeams (/*[in,optional]*/ IArguments reserved_args, 

/*[out,retval]*/ int * errorcode)

StopMonitoringAllAgentTeams([reserved_args as CTIOSCLIENTLib.IArguments]) As Long

int StopMonitoringAllAgentTeams(Arguments args)

CilError StopMonitoringAgentTeam(Arguments args)

reserved_args

Not currently used, reserved for future use.

Java/.NET: args

Not currently used, reserved for future use.

errorcode

An output parameter (return parameter in VB) that contains an error code from 

 in 

Default CTI OS return values. See 

This request is specific to the Supervisor feature and should only be used on switches or configurations 
that have the necessary support (currently, Cisco IPCC only).

The SuperviseCall method allows the client, which must be a supervisor, to perform a supervisory action 
specified by the args parameter.

The SuperviseCall method is the CTI OS version of the SUPERVISE_CALL_REQ message. This 
method is used to barge-into and intercept agent calls by specifying a supervisory action of 
eSupervisorBargeIn and eSupervisorIntercept respectively. To support CCM silent monitor, the 
supervisory action eSupervisorMonitor was added. Refer to 

 for additional Information.