Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The following rules apply to the optional_args and reserved_args parameters in SilentMonitorManager 
Object methods:

In VB, you can ignore these parameters altogether. For example, you can treat the line:

StartSMMonitoringMode([reserved_args As IArguments]) As Long

as follows:

StartSMMonitoringMode()

• To ignore these parameters in COM you must send a NULL, as shown:

StartSMMonitoringMode(NULL)

The AcceptSilentMonitoring method establishes the silent monitor session requested by the 
OnSilentMonitorRequestedEvent and immediately starts sending audio to the monitoring client. This 
method should only be used if the parameter DoDefaultMessageHandling was set to False when the 
subscriber handled the OnSilentMonitorRequestedEvent event.

StartSMMonitoredMode

Puts the SilentMonitorManager in Monitored 
mode.

StartSMMonitoringMode

Puts the SilentMonitorManager in Monitoring 
mode.

StopSilentMonitorMode

Sets the SilentMonitorManager mode to 
eSMModeNotSet. If a silent monitor session is 
active at this time, the session is terminated.

StartSilentMonitorRequest

The StartSilentMonitorRequest () method is 
used to initiate a CTI OS based silent monitor 
session. When this method is called and CCM 
based silent monitor is configured, it returns 
E_CTIOS_INVALID_SILENT_MONITOR_M
ODE.

StopSilentMonitorRequest

Stops the active silent monitor session.