Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The following example demonstrates steps 4 through 7 in Java:

void OnGlobalSettingsDownloadConf(Arguments rArgs) {

 /* 4. Get the Arguments instance for the Login configuration 

 information from the event Arguments parameter.*/

 Arguments logInArgs = rArgs.getValueArray(CTIOS_LOGIN);

/* 5. Get the Arguments instance for the Connection Profile

from the Login Arguments instance. */

Arguments connectionProfilesArgs = logInArgs.GetValueArray(CTIOS_CONNECTIONPROFILES);

/* 6. Get the Arguments instance for the specific switch from the Connection

Profiles instance */

Arguments IPCCLogInArgs = connectionProfilesArgs.GetValueArray("IPCC/SoftACD")

/* 7. Get the Integer instances for the custom values you entered in the CTI OS Server 

registry.*/

 Integer warningIntObj = IPCCLogInArgs.GetValueIntObj(“custom_WarnIfAgentLoggedIn”);

 

 Integer rejectIntObj =IPCCLogInArgs.GetValueIntObj(“custom_RejectIfAgentLoggedIn”);

/* 8. Get the int values for those object to test later.*/

 custom_WarnIfAgentLoggedIn = warnIntObj.intValue();

 custom_RejectIfAgentLoggedIn = rejectIntObj.intValue();

}

You detect the duplicate log in attempt in the OnQueryAgentStateConf() event, which is sent after the 
application calls SetAgent():

Get the agent state value from the Arguments instance passed to the event.

Test the agent state value in the CtiOs_Enums.AgentState interface, as follows.

(state != eLogout) && (state != eUnknown)

If the test is true, handle the duplicate log in attempt as described in the next section.

The following example demonstrates this task in Java:

public void eQueryAgentStateConf(Arguments rArgs) {

 /* 1. Get the agent state value*/

 Short agentState = rArgs.getValueShortObj(CTIOS_AGENTSTATE)

 

 

 /*Test the agent state*/

 if (agentState.intValue() != eLogout 

              

&& 

agentState.intValue() 

!= 

eUnknown) {

 

 /*If the agent is logged in, handle duplicate log in attempt.*/

 }

}