Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Private Sub m_session_OnSilentMonitorStatusReportEvent(By Val pIArguments As 

CTIOSCLIENTLib.IArguments)

         Dim strAgent As String

         Dim nMode As Integer

         nMode pIArguments.GetValueInt(“StatusCode)

If nMode = eSMStatusMonitorStarted Then strAgent =  

pIArguments.GetValueString(“MonitoredUniqueObjectID”)

            MsgBox “Silent Monitor Status”,, 

“Started Monitoring Agent: ” & strAgent

         Else

            MsgBox “Silent Monitor Status”,, 

“Request Failed with code = ” & nMode            

         End If

End Sub

Private Sub tmrScreening_Timer()

‘After listening the conversation for 30 sec, drop monitoring session

‘Assemble arguments for stop  request

‘Agent to monitor

m_Args.AddItem "SMSessionKey", m_nSMSessionKey

‘Request silent monitor session to stop

m_SMManager.StopSilentMonitorRequest(m_Args, m_nSMSessionKey)

End Sub

Private Sub m_session_OnSilentMonitorStartRequestedEvent(By Val pIArguments As 

CTIOSCLIENTLib.IArguments)

     Dim strRequestInfo As String

    

     strRequestInfo =  pIArguments.DumpArgs

MsgBox “Request to Start Silent Monitor Received”,, strRequestInfo

End Sub

Private Sub m_session_OnSilentMonitorStopRequestedEvent(By Val pIArguments As 

CTIOSCLIENTLib.IArguments, bDoDefaultProcessing)

     Dim strRequestInfo As String

    

     strRequestInfo =  pIArguments.DumpArgs

MsgBox “Request to Stop Silent Monitor Received”,, strRequestInfo

End Sub

Shutting down the Silent monitor object requires that the monitoring client call the 
StopSilentMonitorMode method when it is done monitoring an agent, and that the monitored client call 
the StopSilentMonitorMode method during cleanup. Each client must then remove the silent monitor 
manager from the Session object by calling SetMonitorCurrentSilentMonitor with a NULL pointer. 
Finally each client must destroy the silent monitor object using Session’s DestroySilentMonitorManager 
method. 

Following is a code sample for initiating and ending a silent monitor session: 

‘Stop Silent Monitor ModeRequest

m_SMManager.StopSilentMonitorMode