Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This sample illustrates how to use the .NET CIL to build a monitor mode application that monitors 
agents. Though this sample is written in C#, it is a good reference in general for how to create a monitor 
mode CIL application. This sample illustrates the following CIL programming concepts:

Monitor mode connection to CTI OS

When to enable connect and disconnect buttons for a monitor mode application

How to handle failover in monitor mode.

Filtering for agent events

This sample illustrates how to use the .NET CIL to build a monitor mode application that monitors calls. 
This sample illustrates the following CIL programming concepts:

Monitor mode connection to CTI OS

Connect and Disconnect error handling

Filtering for call events

Filtering for silent monitor call events 

For CCM based silent monitoring only. Filtering for silent monitor calls is only applicable to 
CCM based silent monitoring.

AllAgents - This sample illustrates how to use the Java CIL to build a monitor mode application that 
monitors calls.

JavaPhone - This sample illustrates how to use the Java CIL to create a rudimentary agent mode 
application.

CTI Toolkit AgentDesktop - This sample illustrates how to use the Win32 COM CIL's ActiveX controls 
to create an agent desktop using VisualBasic .NET.

CTI Toolkit IPCC SupervisorDesktop - This sample illustrates how to use the Win32 COM CIL's 
ActiveX controls to create a supervisor desktop using VisualBasic .NET.

CTI Toolkit Outbound Desktop - This sample illustrates how to use the Win32 COM CIL's ActiveX 
controls to create an outbound option desktop using VisualBasic .NET.

CTI Toolkit C++Phone - This sample illustrates how to use the C++ CIL to create a rudimentary agent 
mode application.