Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Stop Silent Monitor: Terminates the currently ongoing silent monitored session
RecordCtl
The RecordCtl is a button that provides UI for Call Recording requests (start/stop recording), the
requests will be forwarded to CTI Server, so they can be handled by a configured call recording service.
To record a call a current call has to be selected (e.g. via the CallAppearanceCtl). Once the record button
is clicked, it will turn into record stop button.
requests will be forwarded to CTI Server, so they can be handled by a configured call recording service.
To record a call a current call has to be selected (e.g. via the CallAppearanceCtl). Once the record button
is clicked, it will turn into record stop button.
Icon for Record Start:
Icon for Record Stop:
TransferCtl
The TransferCtl is a button that provides UI to transfer a call in single step or consultative mode. The
mechanism is the same as explained for the conference control.
mechanism is the same as explained for the conference control.
Icon for TransferInit:
Icon for Transfer Complete:
Depending on call status, pressing the Transfer button once will bring up the dialog shown in
(see also MakeCall dialog):