Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-6
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
Syntax
C++:
void OnCurrentCallChanged(Arguments& args)
COM:
void OnCurrentCallChanged (IArguments * args)
VB:
session_OnCurrentCallChanged (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID STRING
Unique object ID (if any) of the new current call.
OnFailure Event
Not supported.
OnGlobalSettingsDownloadConf
You can configure the client once in the CTI OS Server and then download this configuration to each
CTI OS client desktop. When an application executes the RequestDesktopSettings method call on the
Session, an eGlobalSettingsDownloadRequest event is sent to the server.
CTI OS client desktop. When an application executes the RequestDesktopSettings method call on the
Session, an eGlobalSettingsDownloadRequest event is sent to the server.
In response, the server sends an OnGlobalSettingsDownloadConf event back to the calling application.
The Arguments object passed as a parameter in this event contains the Desktop Settings configuration
information. The Arguments object is an array that can contain up to seven elements, each of which has
the value of a nested Arguments array in a hierarchy that closely matches that of the CTI OS server
configuration in the Windows registry.
The Arguments object passed as a parameter in this event contains the Desktop Settings configuration
information. The Arguments object is an array that can contain up to seven elements, each of which has
the value of a nested Arguments array in a hierarchy that closely matches that of the CTI OS server
configuration in the Windows registry.
Each of these Arguments arrays is a packed version of the configuration contained in the CTI OS Server.
Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for
more detailed information.
Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for
more detailed information.
This section describes the contents of the Arguments array returned in the
OnGlobalSettingsDownloadConf event. Custom applications can add values at the lowest level under
each key. Custom values added in this way are passed to the client in this event. This section also
identifies which keys and values in the CTI OS registry are passed to the client in this event.
OnGlobalSettingsDownloadConf event. Custom applications can add values at the lowest level under
each key. Custom values added in this way are passed to the client in this event. This section also
identifies which keys and values in the CTI OS registry are passed to the client in this event.
To gain an understanding of what is available and how to configure these items, see the following
sections in the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.
sections in the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.
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MainScreen
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Defining Connection Profiles
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Declaring ECC Variables
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Configuring the Call Appearance Grid
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Automatic Agent Statistics Grid Configuration
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Automatic Skill Group Statistics Grid Configuration