Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The OnPostLogout event is generated after the agent has logged out. Arrival of this event guarantees that 
the agent state event signalling the agent's transition to logout state has been received and handled by all 
interested event listeners.

AgentFlags

INT

Used to describe the agent carried in 
this event.  The possible values for this 
field as well as their meanings are as 
follows.

TeamMemberFlags.AGENT_FLAG_
REGULAR_AGENT - Value is 0.  
The agent is a regular agent

TeamMemberFlags.AGENT_FLAG_
PRIMARY_SUPERVISOR - Value 
is 1.  The agent is a primary 
supervisor

TeamMemberFlags.AGENT_FLAG_
TEMPORARY_AGENT - Value is 
2.  The agent is a temporary agent

TeamMemberFlags.AGENT_FLAG_
SUPERVISOR - Value is 4.  The 
agent is a supervisor

Skillgroup[1}

ARGUMENTS

Arguments array containing 
information about the agent’s first 
skillgroup. The array contains the 
following arguments.

SkillGroupNumber

SkillGroupID

StateDuration

SkillGroupPriority

Skillgroup[n]

ARGUMENTS

Arguments array containing 
information about the agent’s nth 
skillgroup.

ConfigOperation

USHORT

used to describe a change to the team.  
The possible values for this field as 
well as their meanings are as follows.

TeamMemberFlags.CONFIG_OPER
ATION_ADD_AGENT - Value is 1 
- The agent belongs to the team

TeamMemberFlags.CONFIG_OPER
ATION_REMOVE_AGENT - 
Value is 2 - The agent no longer 
belongs to the team