Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such 

restrictions are generally imposed by your switch/ACD and Cisco CTI Server. 

Consult the 

documentation for the switch/ACD or CTI Server for information on length restrictions for this string.

Statistics can be accessed by first using GetValueArray on the Agent object to obtain the “Statistics” 
arguments array and then using GetValueInt on the “Statistics” arguments array to obtain the desired 
value:

' First get the statistics arguments

Dim args As Arguments

args = agent.GetValueArray (“Statistics”)

‘ Then get the desired statistics

Dim availTimeSession As Integer

AgentInstrument 

STRING

*

Instrument associated by ACD to agent.

AgentRemote Number

STRING

The phone number that the agent uses for remote login.

AgentState

SHORT

One of the values in 

 representing the current state 

of the associated agent.

ClassIdentifier

INT

Identifies the type of this object.

SilentMonitorCallUID

STRING

The unique object ID of the silent monitor call. This is the 
call that results from calling SuperviseCall() with the 
SupervisorAction set to eSupervisorMonitor.

Only applies to CCM based silent monitor.

SilentMonitorTargetAg
entUID

STRING

This property contains the unique object ID of the agent who 
the supervisor is currently silent monitoring.

Only applies to CCM based silent monitor.

Extension

Extension associated by ACD to agent.

CurrentConnection 
Profile

STRING

The last selected agent connection profile.

IsSupervisor

INT

Indicates whether this agent is a supervisor.

LastError

INT

Last error code, if any. Otherwise this value is 0.

PeripheralID  

INT

ID of peripheral.

PeripheralType 

INT

The type of the peripheral.

SavedAgentID

STRING

On Spectrum, contains the user provided data for the agent 
specified by the AgentID property. On all other switches, 
this property is identical to the AgentID property.

Statistics

ARGUMENTS  An arguments array containing the statistics listed in 

.