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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 9      Agent Object
Methods
EnableAgentStatistics
The EnableAgentStatistics method is sent by an agent to request that real-time statistics be sent to that 
agent. 
Syntax
C++:
int EnableAgentStatistics(Arguments& reserved_args)
COM:
HRESULT EnableAgentStatistics (/*[in]*/  IArguments* reserved_args, /* [out, 
retval]*/ int * errorcode)
VB:
EnableAgentStatistics (reserved_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int EnableAgentStatistics(Arguments args)
.NET:
CilError EnableAgentStatistics(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET:args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from 
 in 
Return Value
Default CTI OS return values. See 
Remarks
The CTI OS server sends agent statistics in an OnAgentStatistics event. See the
 
section in 
for an explanation of the PollingIntervalSec and 
PollForAgentStatsAtEndCall registry settings and how these settings affect the refresh rate of agent 
statistics.
EnableSkillGroupStatistics
The EnableSkillGroupStatistics method is sent by an agent to request that real-time statistics be sent to 
that agent. 
Syntax
C++:
int EnableSkillGroupStatistics (Arguments& optional_args)
COM:
HRESULT EnableSkillGroupStatistics (/*[in]*/  IArguments * optional_args, /* [out, 
retval]*/ int * errorcode)
VB:
EnableSkillGroupStatistics (optional_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int EnableSkillGroupStatistics(Arguments optional_args)
.NET:
CilError EnableSkillGroupStatistics(Arguments args)