Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
10-19
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 10 Call Object
Methods
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
Remarks
The MakeConsultCall request must be made via a call whose call status is LCS_CONNECT or it will
fail. Calling MakeConsultCall successfully will result in the same events as a successful MakeCall called
on the agent.
fail. Calling MakeConsultCall successfully will result in the same events as a successful MakeCall called
on the agent.
The following events will be received if this request is successful.
For the call making the MakeConsultCallRequest:
•
OnMakeConsultCallConf event
•
OnCallHeld event
For the newly created outgoing consult call:
•
OnBeginCall event
•
OnServiceInitiated event
•
OnCallOriginated event
•
OnCallDelivered event
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
Table 10-9
AnsweringMachine Values
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is
answered by an answering machine.
answered by an answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by
an answering machine.
an answering machine.
2
AM_NONE
Do not use answering machine
detection.
detection.
3
AM_NONE_NO_
MODEM
MODEM
Do not use answering machine
detection, but disconnect call if
answered by a modem.
detection, but disconnect call if
answered by a modem.
4
AM_CONNECT_NO_
MODEM
MODEM
Connect call when call is answered by an
answering machine, disconnect call if
answered by a modem.
answering machine, disconnect call if
answered by a modem.
5
Table 10-8
FacilityType Values (continued)