Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

To set the current call you use the SetCurrentCall() method for the Session. The 
following code fragment, which assumes you retrieved the Call object as 
described in the previous section, shows how to set the current call.

The following line shows this in Java:

m_Session.SetCurrentCall(ThisCall);

The agent/supervisor desktop will need to behave differently at the end of a call 
depending on factors including:

the direction of the call (inbound or outbound)

configuration of IPCC or the ACD (whether wrapup data is required, 
optional, or not allowed)

configuration of CTIOS server

The CTI Toolkit Combo Desktop .NET sample shows how to use this information 
to display a wrapup dialog that allows the agent to select from a set of 
pre-configured wrapup strings after an inbound call goes into wrapup state. (See 
ProcessOnAgentStateEvent in SoftphoneForm.cs) On an agent state change 
event, if the state changes to WorkReady or WorkNotready state, this indicates 
that the agent has transitioned to call wrapup state. The CTI OS server will 
provide the following key/value pairs in the event arguments to aid in determining 
whether wrapup data may be associated with the call and whether that data is 
required or optional.

CTIOS_INCOMINGOROUTGOING indicates the direction of the call. The 
defined values are

0 = the direction of the call is unknown

1 = the call is an incoming call and the agent may enter wrapup data

2 = the call is an outgoing call and the agent may not enter wrapup data

This value may be obtained using the GetValueInt method on the Agent object.