Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 4 Building Your Application
Working with Agent Statistics
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
When handling events in the browser using JavaScript, event processing time
should be kept to a minimum since all other JavaScript execution (e.g., handling
of button clicks) may be blocked during handling of the event.
should be kept to a minimum since all other JavaScript execution (e.g., handling
of button clicks) may be blocked during handling of the event.
Monitoring the OnCallEnd() Event
A Monitor Mode application that monitors any Call-related events must also
monitor the OnCallEnd() event.
monitor the OnCallEnd() event.
Warning
The Call object in the CTI OS CIL is only deleted when the OnCallEnd() event
is received; therefore if the OnCallEnd() event is not monitored, Call objects
will accumulate and cause a memory leak.
is received; therefore if the OnCallEnd() event is not monitored, Call objects
will accumulate and cause a memory leak.
Working with Agent Statistics
Overview
This section describes how to work with agent statistics and contains the
following subsections:
following subsections:
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