Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Once the application is set up to receive skill group statistics, as described in the 
preceding section, you access skill group statistics through an event handler. The 
name of the event depends on the language of the application:

In Java, eOnNewSkillGroupStatisticsEvent() 

In C++, COM, or VB, OnSkillGroupStatisticsUpdated() 

Note carefully that the name of the event through which to access 
skill group statistics is different in Java than it is in other languages 
supported by CTI OS.

To register to receive skill group statistics, you must include the 
eOnNewSkillGroupStatisticsEvent() in the message filter.

For example, in Java, the message filter to receive skill group statistics is:

String filter = S_MESSAGEID + “=" + 

                  CtiOs_Enums.EventID.eNewSkillGroupStatisticsEvent;

For more information on message filters, see page 4-37.

To register to receive skill group statistics, you must include the 
OnSkillGroupStatisticsUpdated() event in the message filter.

For more information on message filters, see page 4-37.