Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

While most settings in CTI OS are downloaded from CTI OS server to the client, 
ActiveX controls additionally offer property pages. The activation of the property 
pages is container dependent (e.g. in Visual Basic, you can “right-click” on an 

RecordCtl

Provides UI for Call Recording requests (start/stop 
recording), the requests will be forwarded to CTI 
Server, so they can be handled by a configured call 
recording service.

TransferCtl

Provides UI to transfer a call in single step or 
consultative mode.

AgentStatisticsCtl

A grid control displaying real-time agent statistics. 
Columns are configurable at CTI OS server (see the 
CTI OS System Manager's Guide for Cisco 
ICM/IPCC Enterprise & Hosted Editions).

SkillgroupStatisticsCtl

A grid control displaying real time skill group 
statistics. Columns are configurable at CTI OS 
server (see the CTI OS System Manager's Guide for 
Cisco ICM/IPCC Enterprise & Hosted Editions).

AgentSelectCtl

Supervisor specific; displays all agent team 
members of a supervisor (configured by ICM), 
including agent name, agentid, agentstate, 
timeinstate and skillgroups.

SupervisorOnlyCtl

Provides UI for Supervisor functions including 
Barge-In, Intercept, logout monitored agent and 
make monitored agent ready.

SilentMonitorCtl.dll

Standalone control that provides the capability of 
creating a monitoring application that connects to 
CTI OS, but does not need to login as a supervisor.