Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This manual provides a brief overview of the Cisco CTI Object Server (CTI OS) product, introduces 
programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage 
for CTI OS methods and events.

This manual is for system integrators and programmers who want to use CTI OS to integrate CTI 
applications with Cisco ICM software.

This manual uses the following conventions.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Edit > Find from the ICM 
Configure menu bar.

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook.

An arrow ( > ) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.