Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
5-10
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
AgentStatisticsCtl
The AgentStatistics control is a grid based control displaying ICM agent real time
statistics. The columns displayed are configurable at CTI OS server (see the CTI
OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions).
Also, the update interval can be adjusted. It defaults to 10 seconds.
statistics. The columns displayed are configurable at CTI OS server (see the CTI
OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions).
Also, the update interval can be adjusted. It defaults to 10 seconds.
Figure 5-5
Agent Statistics Grid
AlternateCtl
The AlternateCtl is a Button type control allowing the agent to send an alternate
call request. Alternate is a compound action of placing an active call on hold and
then retrieving a previously held call or answering an alerting (ringing) call on the
same device. Alternate is a useful feature during a consult call.
call request. Alternate is a compound action of placing an active call on hold and
then retrieving a previously held call or answering an alerting (ringing) call on the
same device. Alternate is a useful feature during a consult call.
AnswerCtl
The Answer Control is a button that provides UI for sending answer and release
call requests. The behavior (answer or release) can be set via the ButtonType set
from the property page as explained under AgentState controls.
call requests. The behavior (answer or release) can be set via the ButtonType set
from the property page as explained under AgentState controls.
Answer Icon: